Signs & Stuff
Warranty Info
Our Warranty
Signs & Stuff takes pride in delivering quality products backed by exceptional service. As a trusted, family-owned business and Better Business Bureau member, we stand behind our work and are committed to ensuring every customer receives the craftsmanship, reliability, and support they deserve.
WHAT IS COVERED
Should they occur to a degree exceeding what constitutes normal aging of graphics, Signs & Stuff, Inc. warrants its products against the following: fading, discoloration, crazing, peeling, pitting.
WHAT IS NOT COVERED
Product misuse – Signs & Stuff, Inc. offers no warranty for graphics which are not installed, used or cared for in compliance with 3M bulletins or Signs & Stuff, Inc. application instructions.
Labor to replace damaged graphics unless installed by Signs & Stuff, Inc.
Graphics damaged as a result of improper car washing or physical damage caused by contact with foreign objects such as road debris, tree branches, car keys, etc.
Natural weathering, gradual reduction in gloss, slight color changes, some lifting of the graphics at the edges.
Graphics lifting from recessed areas.
How Long Is The Warranty?
Computer-cut vinyl graphics, unprinted: 5 years.
Solvent printed perforated window vinyl: 6 months.
Solvent printed graphics: 2 years.
WHAT YOU CAN EXPECT FROM US
If your warranty claim is justified, Signs & Stuff, Inc. will replace that product which is faulty. If Signs & Stuff, Inc. printed & installed your graphics and your claim is justified, your remedy will include labor to remove damaged graphics and install new. If Signs & Stuff, Inc. did not print & install your graphics, no provision or remedy to cover labor for reinstallation will be made. In no case will Signs & Stuff, Inc. be liable for any direct, indirect or consequential damages resulting from product use.
WHAT ARE YOUR OBLIGATIONS?
Car washing (after application) – see Signs & Stuff, Inc. Maintenance and Care Guide for details on accepted washing. Do not wash the vehicle for three days following application.
Wax – do not apply any wax directly over graphics.
Warranty Terms
Three inspections are required to maintain your warranty. One at five days, again at thirty days, and finally at sixty days. Failure to meet all three dates will result in a voided warranty. Inspections will take place at Signs & Stuff, Inc. location: 3674 Goodman Rd. Southaven, MS 38672. Signs & Stuff, Inc. offers a preventative maintenance plan, please contact us for details.
HOW COMPLAINTS WILL BE EVALUATED
Visual assessment of the problem is required. Signs & Stuff, Inc. reserves the right to choose from one of the following means of evaluating complaints:
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Return of the unapplied graphics
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Photos of applied graphics
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Third party assessment by 3M Technical Service
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Verbal descriptions of product problems are not sufficient.
STEPS TO TAKE WHEN YOU HAVE A PROBLEM
Document the problem immediately and contact Signs & Stuff, Inc. within 72 hours with the following information: Vehicle make, model, year, unit number (if applicable), Detailed description of problem, extent of problem: How many vehicle(s) Which parts of vehicle?
Signs & Stuff, Inc. will assess your claim.
Signs & Stuff, Inc. will make appropriate remedy.
REQUIRED BULLETINS
Preparation, installation, care and use of graphics in strict compliance with the following documents are required under terms of this warranty. These bulletins can be faxed to you via 3M’s Fax-On-Demand system.
Phone 800-364-0768
They are also available online at www.mmm.com .